The following Shipping and Delivery Policy is only valid for merchandise purchased via the Natural Nest. This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us via email info@naturalnest.co.za.

Please note that your goodies may come wrapped in unconventional packaging.

We are a company trying to curb the use of single use plastic. The sad reality is that plastic is still part of our lives. But we enforce the Rs of waste. Reduce, Reuse, Recycle, Rot. This may mean that you may recieve plastic that has somehow ended up in my premises. And I request that you reuse it for something else instead of discarding it.

Another option is that your package may come wrapped in cloth. We try to embrace the Japanese Furoshiki Gift wrapping https://en.m.wikipedia.org/wiki/Furoshiki They use cloth to wrap gifts and the receiver either sends the cloth back to the owner or uses it for something else. But be certain your cloth material has been washed thoroughly. You may chose to wash it again and wash your goodies that you purchase from us. If you have no use for it. You may send it back to Natural Nest. We will gladly welcome it.

The third alternative is recycled paper or newspaper. Too many trees are cut down to create paper. Trees that are essential for the air we breathe amongst many other things. Newspaper goes to waste as companies still create newspaper that hardly anyone uses. We want to put creative use to newspaper and paper. So this means your products may come wrapped in paper.

Another option is different types of bags. Your goodies may come in different types of bags. Please reuse them for something else.

You may even make fun projects like paper mache or use them in your junk journal.

Please have fun. Be creative and reuse the cloths / paper / plastic that you recieve. And tag us on social media using the hashtags #lowerfootprintwithnaturalnest or #reusenest #naturalnest #olivesformom

Delivery is subject to stock availability. For South African orders to main centers, we will aim to deliver within 3 – 5 working days. For South African orders outside of main centers, we will aim to deliver within 4 – 6 working days. All time estimates are not guaranteed. The estimated time of delivery can be delayed due to weather and/or road conditions. The courier website will often state if packages are being delayed due to weather. If there are any issues during delivery that cause a delay, no type of refund or credit will be issued. Orders will be processed within 2 business days after amount reflects in our account. Orders placed on a Friday , weekends, holidays and our holidays will be processed on the following Business day.

Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible

Before you finalize your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.

The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:

Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any breakages, and/or damages and/or items missing.

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Kindly refer to our refunds policy for further information.

Natural Nest reserves the right to refuse service, cancel orders and terminate accounts at our discretion.